Krea IT Services is responsible for the planning, management, and direction of technology initiatives in support of both academic and administrative operations. IT Services provides the campus community a diverse set of technology services including development, monitoring, and maintenance of the campus data network, computer systems and servers, computer labs, and smart classrooms.
Services provided are in the following areas
IT provides a wide range of support services that help our campus community use technology to increase engagement, efficiency, and effectiveness. We encourage you to take advantage of these resources. We are also available to assist you in implementing these services in your classrooms, offices, workflows, etc.
The IT Helpdesk is a single point of contact for all Krea IT Service users including student and staff. The following guide provides details in relation to requesting support or reporting incidents or problems.
Students and Staff are provided with a Gsuit Enterprise email account which can be accessed from both inside and outside the University.
IT Services provide and support the Network infrastructure which allows Staff and Students access to the Krea University wireless network. Using your Krea University account details you will be able to connect to your designated network on your preferred mobile device.
Krea Computer Labs managed by the IT Services Department on Campus.
Software - Office 365 Suite, IBM SPSS MODELER, IBM SPSS Statistics, Bloomberg.
Security has become a crucial issue for interacting in a digital age. Krea IT Services follows security protocols as per international standards to promote safe computing habits.
IT Team Escalation - Sricity Campus
IT Team Escalation - Chennai Office
|Zoho Help Desk Ticket||Email us at [email protected] to raise a ticket and hear from us within 4-8 business hours|
|Mr.Mahesh Kumaar R
Assistant General Manager – IT
|In case Helpdesk ticket is not resolved within 2 business days, Click Here Escalate to next level|
Type of Support Provided : Helpdesk, Hardware, Network, Software & Website
- remote control assistance
- IT Request ticket system
- in person visits
- remote management tool
- self-service offers
The New requirements / Hardware issue / Network cabling repair work / Vendor dependant
support response time may vary due to approval / procurements / Vendor SLA if any.
a. Critical Issues: Response time will be 30 Minutes Server outreach, Network outreach, Mail phishing, Website / Webpage attack, DB connectivity, Online classes related etc.
b. Non-Critical Issues: Response time will be 4 to 8 Business Hours OS Corrupt, Software installation, Mail Login issues, Printer related issues, Zoom meeting, Webpage Correction etc.