Tech @ Krea

We

About

Krea IT Services is responsible for the planning, management, and direction of technology initiatives in support of both academic and administrative operations. IT Services provides the campus community a diverse set of technology services including development, monitoring, and maintenance of the campus data network, computer systems and servers, computer labs, and smart classrooms.

Services provided are in the following areas

  • IT Hardware and system software installation/maintenance and advancement Network provision and development
  • Provision and maintenance of audio and video presentation and production systems
  • Provide IT Support for academic staff, professional staff and student services
  • Maintain IT systems and data integrity and security
  • Implement and maintain best practice IT governance

  • Mission Statement

  • Enhance and support teaching and learning
  • Participate in, support and enhance research
  • Foster outreach, develop partnerships with communities and promote the capabilities of advanced networking and communications
  • Provide, secure and maintain systems allowing the college to accomplish its missions
  • Enhance productivity though the innovative use of technology
  • Make available best IT resources for academic and management processes and Enhance communication.
  • Services

    IT provides a wide range of support services that help our campus community use technology to increase engagement, efficiency, and effectiveness. We encourage you to take advantage of these resources. We are also available to assist you in implementing these services in your classrooms, offices, workflows, etc.

    IT helpdesk

    The IT Helpdesk is a single point of contact for all Krea IT Service users including student and staff. The following guide provides details in relation to requesting support or reporting incidents or problems.

    Email

    Students and Staff are provided with a Gsuit Enterprise email account which can be accessed from both inside and outside the University.

    Wireless access

    IT Services provide and support the Network infrastructure which allows Staff and Students access to the Krea University wireless network. Using your Krea University account details you will be able to connect to your designated network on your preferred mobile device.

    Computer Labs

    Krea Computer Labs managed by the IT Services Department on Campus.

    Software

    Software - Office 365 Suite, IBM SPSS MODELER, IBM SPSS Statistics, Bloomberg.

    Security

    Security has become a crucial issue for interacting in a digital age. Krea IT Services follows security protocols as per international standards to promote safe computing habits.

    IT Team Escalation Matrix - Sricity Campus

    Levels Support Team Contact Details SLA Response Time
    Level 1 Zoho Help Desk Ticket Itsupport.sc@krea.edu.in 4 to 8 Business Hours
    Level 2 Mr.Ramesh or Mr.Venugopal
    Infra Engineer
    ramesh.devadoss@krea.edu.in
    venugopal.routh@krea.edu.in
    2 to 4 Business Hours
    Level 3 Mr.Mahesh Kumaar R
    Senior Manager – IT
    maheshkumaar.rajaram@krea.edu.in 1 to 2 Business Hours
    Level 4 Mr.Shankar Narayenen
    Chief Information Officer
    shankar.narayenen@krea.edu.in 1 to 2 Business Hours

    IT Team Escalation Matrix - Admin Office

    Levels Support Team Contact Details SLA Response Time
    Level 1 Zoho Help Desk Ticket Itsupport.ttk@krea.edu.in 4 to 8 Business Hours
    Level 2 Mr.Prabu
    Infra Engineer
    prabu.selvam@krea.edu.in 2 to 4 Business Hours
    Level 3 Mr.Mahesh Kumaar R
    Senior Manager – IT
    maheshkumaar.rajaram@krea.edu.in 1 to 2 Business Hours
    Level 4 Mr.Shankar Narayenen
    Chief Information Officer
    shankar.narayenen@krea.edu.in 1 to 2 Business Hours


    Type of Support Provided : Helpdesk, Hardware, Network, Software & Website

    • phone
    • remote control assistance
    • IT Request ticket system
    • in person visits
    • remote management tool
    • self-service offers

    The New requirements / Hardware issue / Network cabling repair work / Vendor dependant support response time may vary due to approval / procurements / Vendor SLA if any.

    a. Critical Issues: Response time will be 30 Minutes Server outreach, Network outreach, Mail phishing, Website / Webpage attack, DB connectivity, Online classes related etc.

    b. Non-Critical Issues: Response time will be 4 to 8 Business Hours OS Corrupt, Software installation, Mail Login issues, Printer related issues, Zoom meeting, Webpage Correction etc.

    Our Team

    Contact

    Location:

    IT Services,Admin Block 1st Floor, A Wing Krea Campus,Sricity.

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